Best Methods to Resolve QuickBooks Payroll Error PS060

Best Ways to Resolve QuickBooks Payroll Error PS060

QuickBooks Payroll Error PS060 is an error message that users encounter when they are trying to access or process payroll using QuickBooks Desktop. It usually indicates an issue with the payroll service subscription. The message often reads: “Current Enhanced Payroll Service is Unavailable.” This error can halt the payroll processing, leading to delays in salary disbursements and compliance with tax deadlines. Understanding the causes and solutions for this error is essential for ensuring that payroll operations run smoothly.

Common Causes of QuickBooks Payroll Error PS060

Before delving into the solutions, it's important to understand the potential reasons behind the error:

1. Expired Payroll Subscription: The most common cause of Error PS060 is an expired or inactive payroll service subscription. If the subscription has expired, the service becomes unavailable.
2. Server Issues at Intuit’s End: Sometimes, the problem may arise due to server issues on Intuit’s side. If the servers are down or under maintenance, users may not be able to access payroll services.
3. Billing Issues: Incorrect or outdated payment details can lead to problems with billing, which in turn may disrupt the payroll service.
4. Internet Connectivity Issues: Problems with your internet connection can interrupt QuickBooks’ ability to communicate with Intuit’s servers, causing the error.
5. Software Glitches or Corrupt Files: Issues within the QuickBooks software itself, such as corrupt program files or glitches, can also cause payroll errors.
6. Firewall or Security Software Blocking QuickBooks: Overly strict firewall or security settings may block QuickBooks from accessing the internet or Intuit servers, leading to the error.

Solutions to Resolve QuickBooks Payroll Error PS060

Below are various methods to resolve QuickBooks Payroll Error PS060. These steps should be tried in sequence to troubleshoot the problem effectively.

1. Verify and Update the Payroll Subscription

The first and foremost step is to ensure that your payroll subscription is active. Here's how you can check and update it:

• Open QuickBooks and go to the Employees menu.
• Choose My Payroll Service, then select Account/Billing Information.
• You will be redirected to the Intuit account page. Log in using your QuickBooks credentials.
• Verify the subscription status. If it shows expired, update the payment details or renew the subscription.

After verifying and updating the subscription, try accessing the payroll service again to check if the issue is resolved.

2. Check for Billing Issues

Billing-related problems are a frequent cause of payroll service interruptions. To ensure there are no billing issues:

• Log into your Intuit account and go to the Billing and Subscription section.
• Ensure that the credit card information on file is current and there are no outstanding payments.
• If you find any discrepancies, update the payment information and settle any pending dues.

Once these steps are completed, restart QuickBooks and try using the payroll service again.

3. Download and Install the Latest QuickBooks Updates

Keeping QuickBooks updated is crucial for its smooth functioning. The updates often include bug fixes that can resolve known issues, including payroll errors.

• Open QuickBooks and go to the Help menu.
• Select Update QuickBooks Desktop.
• Click on the Update Now tab and check the box next to Reset Update.
• Select Get Updates and wait for the download to complete.
• Once the updates are installed, restart QuickBooks and check if the payroll error persists.

4. Verify Your Internet Connection

Sometimes, Error PS060 is triggered due to poor internet connectivity. To ensure a stable connection:

• Make sure that you have a working internet connection. You can try browsing a few websites to verify.
• If you are using a wireless connection, switch to a wired connection to check if the problem persists.
• Open QuickBooks and go to the Help menu, then select Internet Connection Setup.
• Choose Use my computer's Internet connection settings and click Next.
• Once the setup is complete, try accessing the payroll service again.

5. Configure Firewall and Security Settings

If the firewall or antivirus software on your system is too restrictive, it may block QuickBooks from connecting to Intuit servers. To configure the settings:

• Open your firewall or antivirus program.
• Go to the Settings or Exceptions section and add QuickBooks as a trusted program.
• Make sure that the ports used by QuickBooks (such as port 80 and port 443) are open.
• Save the settings and restart your computer.

Once you have configured the firewall and security settings, open QuickBooks and try processing payroll again.

6. Repair QuickBooks Desktop Installation

A corrupt QuickBooks installation can also cause payroll errors. You can repair the QuickBooks Desktop installation to resolve this issue:

• Go to the Control Panel and select Programs and Features.
• Find QuickBooks in the list and click Uninstall/Change.
• Select Repair and follow the on-screen instructions to complete the process.
• Once the repair is finished, restart your computer and launch QuickBooks.

7. Check for Server Outages at Intuit

If none of the above methods work, the problem may be due to an outage or maintenance at Intuit's servers. You can check the QuickBooks status page or contact QuickBooks support for updates on server status. If an outage is confirmed, you will need to wait until the issue is resolved on Intuit's end.

Additional Tips to Avoid QuickBooks Payroll Error PS060

1. Regularly Update QuickBooks: Make it a habit to download and install the latest QuickBooks updates, as they often come with fixes for common errors.
2. Keep Subscription Details Current: Always ensure your subscription and payment details are up to date.
3. Backup QuickBooks Data Regularly: Frequent data backups can help in quickly restoring the system to a previous state if a problem arises.
4. Enable Automatic Updates for Windows: Keeping your operating system updated can prevent compatibility issues with QuickBooks.
5. Schedule Payroll Processing During Off-Peak Hours: If server overload is suspected, scheduling payroll processing during non-peak hours may help avoid errors.

Conclusion

QuickBooks Payroll Error PS060 can be frustrating, but it is manageable with the right troubleshooting approach. By verifying the payroll subscription, addressing billing issues, ensuring proper internet connectivity, and updating QuickBooks regularly, you can resolve the error and prevent it from recurring. If you continue to face difficulties, reaching out to QuickBooks support may be necessary for advanced troubleshooting. Keeping your system and QuickBooks software well-maintained is key to avoiding payroll-related disruptions.

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